How long will it take before I receive my order?
♥ We will ship your order (ordered before 3 p.m. on workdays) for you the same day! ♥ For preorders we use the terms stated for the item itself. Do you order multiple items together with your preorder? It will then be posted as a complete package (observe the preorder date). ♥ Delivered in beautiful storage box(es) ♥ Want to stay informed about fun promotions? Sign up for our newsletter! ♥
The majority of our orders are sent by letterbox post. It is also possible to opt for parcel post €5.95 in NED (usually delivered the next day and + track & trace). Normally (no special holidays) your order will be delivered by letterbox post in NED within 2-3 working days. Shipping to Belgium takes a little longer, about 3-6 working days.
NB! PostNL does not deliver on Mondays.
Oh no! The item I am looking for is sold out. What now? Can I preorder it?
Whether a piece of jewelry comes back into stock varies per item. Please contact us at email@example.com so that we can check whether it can still be ordered. It is often back within a few working days!
What are the shipping costs?
We ship all orders via PostNL.
- Letterbox package: 1.90 (NED) and 2.40 (BELGIUM)
- Post NL package: 5.95 (NED) and 8.95 (BELGIUM)
What is a PREORDER?
A piece of jewelry may be sold out. When the item in question becomes available again quickly, you can place a preorder. As soon as we receive it, we will send it directly to you! You can recognize the jewelry that you can order in preorder by the text 'preorder' at the top right.
What materials are the jewelry made of?
All jewelry is made of 925 sterling silver, 14 carat gold and surgical steel. The characteristics of the items themselves state what material they are made of.
It is good to check daily whether the backs (of button earrings) are not too tight against the earpiece. This prevents irritation. You can use the rubber backs (which can be ordered separately) instead of the silver ones, these usually stay in place better on rods without grooves.
Backs for earrings, we supply a set of silver ones as standard
With all earrings you receive 2 silver backs as standard. Especially with small children, it often happens that the backs get lost. That is why it is possible to order additional rubber backs (2 euros). You DO NOT wear these together, but you choose to wear EITHER the silver ones OR the rubber backs.Shoplink rubber backs.
What is your guarantee?
We use a jeweler's usual warranty . The watches come with a standard manufacturer's warranty.
Online jeweler? Why no physical stores?
We can offer the most beautiful silver, gold and surgical steel jewelry for great prices. This is because we only have an online sales channel. This allows us to save enormously in housing costs and store staff. We use a jeweler's warranty, view the warranty policy.
Do you have another question?
Send us an email to tell us what's going on and someone from our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Send us an email at firstname.lastname@example.org